Dear Flex Networks Internet Clients,
THIS IS AN IMPORTANT MESSAGE REGARDING CHANGES TO YOUR ACCOUNT.
As of 01/03/2027, we will no longer be using the Flex Networks billing system for payments and invoices. Starting January 3rd, all Flex Networks clients will be moved to Webformix’s billing system.
CHANGES TO LOOK OUT FOR:
- On January 3rd, 2027, portal access will be removed. All electronic payments will need to be made online at: https://payment.webformix.com/new_payment.php, or by calling the office. Checks can be sent to 67 NW Hawthorne Ave. Bend, OR 97703
- ALL AUTOPAY CLIENTS WILL NEED TO RE-SIGN UP FOR AUTOPAY WITH WEBFORMIX. For security reasons we cannot export credit card details from Flex Networks. If we don’t hear from you by 01/03/2027, your autopay will remain off unless you contact us.
- We can now take EFT payments! We encourage anyone who was on a credit card autopay before to consider switching to E-check autopay as all card transactions have a 3% processing fee.
- Payments made through our website will process on Friday as long as they are turned in by Thursday at noon.
- Webformix will appear on your card statement as "Internet Services APS"
- Invoices will look different, and come from "webformix@webformix.com" They will also be sent two weeks ahead of their due date. Invoices for accounts on autopay will be sent one day ahead of their due date.
For more information regarding the brief bullet points above, please read on.
For the last six months we’ve used Flex Networks systems for billing and payments, but we will be transitioning to Webformix’s system and closing down the Flex payment portal on January 3rd, 2027. The first thing you’ll notice is that your invoices will look a little different, and be coming from a different email address (webformix@webformix.com). Also, the timing of when the invoices are sent out will be a little different from what you’re used to.
For clients not signed up on autopay, invoices are sent out 2 weeks ahead of the due date. Autopay invoices are sent out one day before their due date, and the payments process on the Friday that follows. While invoices are technically due on the date on them, there is a 30 day grace period from that date to submit payment.
Clients who are signed up for autopay will unfortunately need to sign up again in order to continue the autopay service. For security reasons we cannot export credit card details from Flex Networks’ system to Webformix’s system.
Moving forward, you can make one time credit card and e-check payments, as well as sign up for recurring autopay at: https://payment.webformix.com/new_payment.php
To sign up for autopay, make sure to select “Sign Up or Change Recurring Autopay” at the top of the page.
To keep costs down for everyone, Webformix uses a batch processor, and runs payments once a week on Fridays. Payments made through our website will process on Friday as long as they are turned in by Thursday at noon. Receipts will no longer be automatically emailed out, so if you would like to receive a receipt for your payment just be sure to note that under “Additional comments” when submitting your payment.
Please note that our credit card payments are batch processed by "Automated Payment Systems" or "APS" out of Sandy UT, and charges will show up on your credit card statements as "Internet Services APS." A 3% credit card processing fee is added to credit card transactions immediately before they are processed. E-check (also known as ACH) payments can still be made without a fee. We encourage anyone who was on a credit card autopay before to consider switching to E-check autopay in order to avoid the processing fee.
If you would like to get ahead of the curve, feel free to call in and we can assist in getting your account switched over early, and even assist in setting up autopay if you wish. If we do not hear from you by January 3rd, we will automatically move your account into Webformix's billing system and autopay will remain off until autopay information is submitted through our website, or we hear from you.
That just about covers all the changes to billing! We’re trying to make this transition as simple and straightforward as possible, so If you have any questions, concerns, or comments, please don’t hesitate to call us at 541-385-8532.
Sincerely,
The Webformix Team